FREQUENTLY ASKED QUESTIONS
How do I order coffee?
In our webshop you can buy or reserve coffees. These coffees are split in two sections: 1) coffees in stock and 2) coffees in origin.
Buying coffee:
Select your trade model from the offer lists. When you’re done, simply check out, fill out your business details and we’ll ship your coffee to you immediately (model 1 / stock purchase) or when the coffee arrives in the Netherlands (models 2 and 3).
Reserving coffee:
Select Stock Reservation or Origin reservation from the offer lists. These will be manually processed by our team. After that (max 2 working days), when you log into your personal account, your reservation will be visible. Origin Reservations will be shown with estimated arrival times in the Netherlands. All reservations need to be called off within 12 months of the coffee arriving in the Netherlands.
We load 655 kg, or 10 bags of coffee, per pallet.
Do you offer discounts for bulk purchases?
Apart from the saving you make on shipping – no, not any more. It does not cost us any less to transfer more coffee to you, and we are proud of the small but fair margins we charge, which is why we show them transparently on our profile pages per coffee and our trade models page.
Do you offer discount on old crop?
Yes. Sometimes we buy more than we were able to sell from our partners, this is part of the risk of being a coffee importer. When coffee is starting to reach its one year anniversary in our stocks, we re-cup the coffees and reduce prices according to their level of ageing. This has sparked business models that allow for good coffee from amazing partners for lower prices, and helps us cut losses and increase liquidity.
You can find these coffees in the “On Offer” section.
How long does shipping take?
When an order is placed (before 11am on a weekday), this is day 0.
Day 1: Our warehouse packs your order.
Day 2: the transport company picks up your order.
Day 3 – Day 7 (depending on where you live): your order is delivered.
These ETA’s exclude one or both weekend days depending on your location.
Below are estimates for shipping per country. Note that remote areas within countries (islands, etc) will have a different transit time.
| Netherlands | 3 days |
| Belgium | 3-4 days |
| Austria | 3-4 days |
| Czech Republic | 3-4 days |
| Denmark | 3-4 days |
| Estonia | 4-6 days |
| Finland | 3-6 days |
| France | 4-7 days |
| Germany | 3-4 days |
| Greece | 6-8 days |
| Hungary | 3-5 days |
| Ireland | 3-5 days |
| Italy | 6-7 days |
| Latvia | 3-5 days |
| Lithuania | 3-5 days |
| Luxembourg | 3-4 days |
| Norway | 3-5 days |
| Poland | 3-4 days |
| Portugal | 4-6 days |
| Slovakia | 4-5 days |
| Slovenia | 4-5 days |
| Spain | 5-6 days |
| Sweden | 4-5 days |
| Switzerland | 3-5 days |
| United Kingdom | 1-2 weeks |
This Side Up is a registered company under the name TSU TRADE BV. Copyright © 2024. All rights reserved.
KvK: 59161167 / VAT: NL853345879B01
(+31) 020 208 2184 / order@tsutrade.com